Frequently Asked Questions

Everything you need to know about shopping with The New Originals.

What is the status of my order?

Once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey in real-time.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging to be eligible for a refund.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional options like Klarna and iDEAL.

How should I care for my TNO garments?

To preserve the quality of our fabrics and prints, we recommend washing items inside out on a cold cycle and hanging them to air dry. Avoid tumble drying and direct ironing on graphics.