Returns & Exchanges

At The New Originals, we want to ensure you are fully satisfied with your purchase. If a product doesn't meet your expectations, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition with tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely place the items in their original packaging, ensuring all designer tags and labels remain intact to qualify for a full refund.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to the outside of your package, and drop it off at any authorized collection point.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing